FULFILLMENT POLICY for Contactivity

Last Updated: 03/05/2025

At Contactivity, we are committed to providing reliable and high-quality VoIP services, including voice, SMS, fax, and virtual numbers (DIDs & Toll-Free). This Fulfillment Policy outlines our service delivery, refund, and cancellation terms to ensure transparency and customer satisfaction.

1. Service Delivery

  • All services, products and subscriptions are sold in USD.
  • Our VoIP services are delivered digitally and require no physical shipping.
  • Upon successful payment and account verification, services are typically activated within 24 hours.
  • Customers will receive an email confirmation with service details, credentials, and setup instructions.
  • Certain services may require additional verification before activation. In such cases, customers will be notified accordingly.

2. Refund & Cancellation Policy

2.1 Refund Policy

  • Refunds are only applicable in cases of service failure or technical issues that cannot be resolved by our support team.
  • Customers must submit a refund request within 7 days of the transaction.
  • Prepaid balances, subscription fees, and one-time setup fees are non-refundable unless otherwise stated.
  • Refunds will be processed within 14 business days if approved.

2.2 Cancellation Policy

  • Customers can request service cancellation through their account dashboard or by contacting our support team at support@contactivity.io.
  • Subscription-based services require a 5-day notice before the next billing cycle to avoid additional charges.
  • Upon cancellation, services will remain active until the end of the billing period, unless an immediate termination is requested.
  • Any unpaid dues must be settled before cancellation is finalized.

3. Usage & Compliance

  • Customers must comply with all applicable regulations, including FCC, TCPA, and STIR/SHAKEN compliance requirements.
  • Usage of services for fraudulent, illegal, or abusive activities is strictly prohibited and may result in immediate suspension or termination without a refund.
  • We reserve the right to review and limit service usage if it exceeds fair usage policies.

4. Support & Dispute Resolution

  • Our 24/7 support team is available to assist customers with any service-related issues. Contact us at support@contactivity.io or +18008255118.
  • Any disputes regarding billing or service quality must be raised within 7 days of the issue for resolution.
  • We aim to resolve all disputes amicably. If a resolution is not achieved, further steps may be taken as per our Terms of Service.

By using our services, customers agree to abide by this Fulfillment Policy as well as our Terms of Service, available at [Company Website]. For further inquiries, please contact our support team.

Thank you for choosing Contactivity.