Revolutionizing Connectivity Across the Subcontinent

VoIP technology has been becoming rapidly popular across India. It has proven to be a helping hand for businesses that need a communication tool. There are several reasons for this; for instance, its flexibility, scalability, and advanced features are unmatched. Most importantly, all features are available at the most affordable rates. There are several other reasons, but the point to ponder here is its effective and efficient solution. Thanks to its amazing functionality, VoIP in India communication has been playing a leading role. There can be countless confusions about the implementation and usage of VoIP in the country. This blog is all about highlighting the myths and clearing them up to ensure seamless communication for businesses.

Is VoIP legal to use in India?

Voice over Internet Protocol is an advanced telecommunication technology that has made business operations fast and smooth. It works by using the Internet to make calls. As a result, calls are safe and even of low quality. For all the right reasons, the growth of VoIP has been increasing. Still, people are confused about whether VoIP services are legal in the country. To clear their minds, VoIP is legal in India. There are no restrictions in the country, nor does the law define any restrictions. VoIP can be used for both domestic and international communication purposes. To help you make effective communication, Contactivity can help.

Transformation from traditional services to VoIP:

Indian market dynamics for VoIP services have seen a gradual shift. Before VoIP services, Public Switched Telephone Networks (PSTN) were the king of the telecommunications market. VoIP services are yet to completely replace the older generation of communication infrastructure. You can call it a partial or substitute service, as modern telecommunications services are far better in terms of quality and cost.

The Basics of VoIP Services in India:

As mentioned earlier, there are no restrictions on the use of VoIP in India. Businesses are using it for business processes rather than any illegal activities. However, if you are providing VoIP services, you must be aware of certain regulations of the Telecom Regulatory Authority of India (TRAI). To dominate the telecommunications landscape in India, the VoIP service provider must get the following licences:

1. Unified Access Service License (UASL)
2. Basic Service License
3. Unified License-Virtual Network operator (UL VNO)
4. Cellular Mobile Telecom Service (CMTS)

It is important for VoIP services in India to have these licences. It is recommended for any business in India to be an authorised Unified Licensed Virtual Network Operator (UL VNO).

 What is a Unified License-Virtual Network Operator?

For cloud service providers, it is necessary to get a UL VNO licence. If you want to be a part of India’s VoIP communication infrastructure as a service provider, you will need this licence under some conditions. It is a must-have condition for all VoIP service providers. This licence is for an internet management service that works with different telecom providers to offer good telecommunication services to customers.

Myths and facts about VoIP services in India:

The adoption of VoIP technology in Indian communication has always been in confusion due to certain myths. These myths are not only confusing service providers but also hindering the development process. Here are the myths that you might have heard:

1. VoIP services are not safe.

VoIP services have been viewed as an unsafe medium of communication. It is because of cyber incidents that have occurred recently. However, there is the opposite of it. VoIP services are more secure and encrypted than the landline phone system. VoIP services use the internet to transmit voice digitally. Thus making it more reliable and faster. The best part is that you can enable two-factor authentication, call encryption, advanced monitoring, and detailed call log features with just one click.

2.  Only large businesses can afford it.

The second most common myth about VoIP services is that only large businesses can afford them. These services offer great features that are only accessible to large-scale businesses. This is only a myth, small and medium-sized enterprises can also avail themselves of the opportunity to get these services at the most affordable rates.

3. Bad quality call services:

People have been curious about the call quality of VoIP services. As per myths, the call quality is terrible. All calls are full of lag and glitches. That’s not the case. Compared to traditional landline services, VoIP services offer the best call quality. You need to have a strong internet connection to make a reliable call. It is also a misconception that VoIP service requires a good-quality and very fast broadband connection to operate. A standard internet speed of 100 kbps can do wonders for you.

4. VoIP is not reliable.

Landline calling systems are not reliable because if one of the servers fails, the entire communication gets down. As a result, the company’s communication infrastructure remains at stake. On the other hand, cloud-based systems are very reliable. Cloud telephony services use cloud infrastructure. This system uses multiple servers that ensure 99.5% uptime. So, you won’t have to worry about downtime.

5. Setup is difficult and complex.

Being a new technology, people always think that it has a difficult setup. You should not worry about the implementation of this system. If your business is planning to put in place a communication tool, then it is the best tool to consider. It is more like a plug-and-play device, as it takes only a few minutes to set up VoIP services. There are no extra hardware requirements to use these systems. It reduces the cost of communication infrastructure.

How is Contactivity playing a leading role in transforming the communication business?

VoIP in India communication has been emerging in the past few years. Contactivity has been striving to play a leading role in ensuring effective communication. The service provider has been extending its help to the business community across India. It works by offering improved quality services. There is minimum downtime. Most importantly, it offers an improved quality of call service. The best part is that it offers state-of-the-art features such as toll-free numbers, virtual local numbers, and call termination. Moreover, it offers these services at the most affordable rates.